Creating Accountability For Better Results
In today's business world, responsibilities continue to grow increasing the need to delegate. But everyone else has a tremendous workload also and getting full participation in a timely manner can be easier said than done. This interactive session identifies the benefits of accountability and creative techniques to utilize this skill to get expected results from your group.
Objectives:
Conflict Management & Confrontation Skills
Did you ever cringe when you knew you had to confront a negative situation? If so, you are not alone! Confrontations can be challenging and downright scary. However, confrontations are often NECESSARY. When avoided, resentment can build, tension increases and retaliation begins. No matter what, if a confrontation is avoided incorrectly or presented ineffectively, the results can be deadly to relationships, teams and organizations.
Objectives:
Turn a Common but Deadly Belief into Your Most POWERFUL Communication Tool!
"Treat others the way you'd like to be treated".
We were raised on that belief. It makes sense. But how effective is it? This belief is extremely common and INVISIBLY creates conflict and sabotages relationships at ALL levels of an organization. This belief is so strong that we rarely recognize how it is breeding unrealistic expectations and unspoken assumptions into our daily management of others. The results are DEADLY to moral, performance and client relations. This session confronts this silent killer and provides the tools to change these habits and create more effective communication patterns.
Objectives:
Performance Management to Performance Feedback: The 8 Step Process
Most people dread performance evaluations because they can be awkward and uncomfortable and not as effective as intended. This 8 Step Process to performance management will boost the success of your existing evaluation and goal setting process. It will teach how to bake in coaching dialogue, competencies and perspectives into these procedures.
Objectives:
Multi-Generational Management: A Key to Retention
For the first time in history, there are four generations of employees working together at the same time: Veterans, Baby-Boomers, Generation X and Generation Y. Each generation has differing sets of priorities, influences, values, definitions of success and leadership expectations. These differences can affect morale, production and ultimately job retention.
This presentation will raise awareness to a growing concern amongst organizations and present alternative ideas and options to help retain talent in today's multigenerational workplace.
Objectives:
It's All in the Approach!
It's not always what you say, but how you say it that determines your effectiveness.
Does your approach alienate those with whom you interact or does it enhance your relationships with your clients, peers and managers?
Although you always have the best intentions, how you are perceived will have the strongest impact on what happens next. Therefore, it is VITAL to take responsibility for all of your actions, even the ones you are unaware of.
This class will reveal your approach style, your reaction to others approach styles and other's reactions to you. Your awareness of this is step #1. You will then learn approaches that create faster and better win/win situations in all aspects of your career.
Self Leadership Mastery
This interactive and informative session is a must for new managers and seasoned leaders.
It will provide an opportunity to re-evaluate personal disciplines and habits that fuel the success of ongoing leadership effectiveness.
Learn new ideas and strategies and reignite old learnings in areas such as:
Developing Emotionally Intelligent Leaders
Years ago, we were taught to keep our emotions out of work. Studies over the past 10 years reveal that not only is that impossible but the capacity in which a manager recognizes, understands, manages and expresses emotions at work has a TREMENDOUS impact on organizational success. In other words, research shows that Leaders considered to be "emotionally intelligent" are more effective on the job.
Research links EI in Leadership to:
Creating a Professional Presence
We've all heard that a first impression only takes a few seconds but it lasts forever. But how often do we really stop and think about that? How well are we meeting the expectations of others during a first impression? This humorous, light-hearted, interactive presentation provides a clear understanding of the importance of appropriate appearances, business etiquette and the unspoken "guidelines" that go along with that.
Topics will include:
Strengthening Relationships for Better Results
In today's business culture, building relationships is important and maintaining relationships is vital. But the key to success is continuously strengthening relationships. This class will explore and strategize around The following 5 Key Elements for Successful Business Building Relationships as it relates to yourself, your team and your clients:
High Level Influencing Skills
Communication is the key to successful leadership. The most influential leaders are motivating communicators that have the ability to persuade people to participate in win-win situations. This class introduces advanced persuasion techniques and how to effectively and ethically bake them into your daily leadership life.
Areas of focus include:
Using Coaching Skills to Boost Employee Cooperation
Generating cooperation within teams can be difficult. Everyone is busy. Between the confusion of cross-functional projects, virtual offices, conflicting priorities, growing job descriptions, inter-office tensions and personal stress, compliance can easily decrease as time goes on.
Learn how to use specific coaching skills to reach people's motivating triggers easily. Create more win/win situations. Discover how to ignite a desire in others to work BETTER together to reach a common goal.
EFFECTIVE Presentation Skills
How do you get a message to an audience and know they received as best as they could? Studies show we only retain 17% of what we hear. That means it is VITAL to use the most effective skills while presenting on any topic.
Learn the "11 Tips to a Successful Presentation" PLUS experience a proven technique guaranteed to boost your talk. Whether you are new to speaking or been doing it for years, giving a technical speech or a DYNAMIC presentation, this interactive and experiential class will help take you to the next level of effectiveness in front of any size group.
Leading Your Team Through Change
This seminar provides stress management techniques useful for managers to support their team and themselves through organizational transitions.
Objectives:
Effective Delegating
"Its faster if I just do it myself".
Did you ever hear anyone say that? Did you ever say it yourself? It is a common perspective and sometimes, it may be true. But in the long run, how productive is this belief?
Learn the benefits of delegating and how your team suffers when there is not enough delegating. Understand the messages you can send by delegating – or not! Get a better idea about the time you can save yourself when delegating.
This reveals successful strategies for delegating effectively to get better results. An action plan to begin immediately is part of this class.
Leading Positively While Under Pressure
The feeling of pressure can sometimes feel like a "normal" part of everyday. Did you ever say or do something when stressed and then later regret it? As a leader, it is critical to acknowledge that stress and high pressure has underlying influences on your performance.
This session will discuss how pressure effects your emotions, which ultimately influences your leadership ability. Learn the proven science behind emotions and how they effect your ability to manage yourself and your team during challenging times. Strategize around effectively managing the effects of pressure for yourself and others. Help your groups feel less stressed and more empowered to rise to the challenge rather than rebel with resentment.
Providing Constructive Feedback
A Leader's communication effectiveness is invaluable. When challenges in performance must be resolved, feedback needs to be shared to resolve the situation. How that information is expressed will have a DIRECT impact on how the challenges are resolved – or not. Therefore, it is vital for that information to be given in a disarming manner which empowers others to the most positive and productive results. If not, confrontations are avoided or misunderstood and situations worsen with time.
This session will reveal the differences between criticism and feedback. Participants will learn the styles of providing feedback that work to bring down defenses and raise motivation.
Interviewing Beyond the Resume
During the interview process there is much more nonverbal communication happening than verbal. It is essential for you, the interviewer to be aware of this and use it to their advantage. Why? Because then you can truly influence the quality of the information you receive. This will be powerful knowledge that will lead to faster, more productive decisions that have significant short and long term benefits.
This training will provide the tools for you to:
Eat To Accelerate Productivity, Motivation & Patience
Have you ever felt
Goal Setting – Faster & Easier
This class provides the opportunity to re-evaluate & improve goal setting skills to reach and maintain success easier and faster. Specific strategies to build and retain motivation will also be given. All attendees will leave with a personalized plan of action they can begin immediately.
Objectives:
TEN Successful Strategies to Motivating Others
"You can lead the horse to water but you can't make him drink it."
A popular expression we've all heard. It certainly expresses the frustrations that can come from trying to motivate others. Horses will only drink the water if they are thirsty. In other words, they need a reason to drink the water. Like horses, people will also maintain motivation if they have a reason why.
This class reveals the 10 Strategies To Motivate Others. You will discover how to create motivation in others and also understand and learn how to maintain that motivation for continued success.
A Taste of Coaching
In today's business world "coaching" is becoming more and more recognized as a tool to accelerate productivity, improve moral, strengthen communication, decrease conflict and enhance leadership. This class will provide a clarity on exactly what coaching is and is not. It will introduce coaching perspectives and tools that have impact. This class serves as an opportunity for Leaders to get a better understanding of how and why to create a "coached organization". It will provide hands on opportunity to experiment with specific coaching tools. This class can also be altered to serve as an experiential intro to coaching for managers and staff This class can also be altered to serve as an experiential intro to coaching for managers and staff to align with organizational development.
Networking with Impact
Your time is sacred and you want to make the most of all opportunities. But did you ever leave a networking event and think "Why did I say that?" or worse "Why didn't I talk to that person?" Or did you ever walk into a professional social setting and think "Oh no, now what do I do? What do I say?" If you are like most people, you can relate to at least one of those questions, maybe more.
Networking is an important part of your job but can be very uncomfortable which causes you to have less impact. This hands-on interactive session will explore how networking today can contribute to your goals for tomorrow. You will hear case scenario's of how others in professional services use networking to build their team, strengthen client relations, attract new business and grow their careers. You will experience networking strategies that will increase your confidence in uncomfortable situations. Learn and practice fool proof techniques that will help you make a strong first impression; initiate conversations with strangers; maneuver through a networking cocktail reception with ease; build, expand and nurture a high quality network. Be prepared to have fun while learning how to network with impact!
Influencing Lasting Change in Yourself and Others
Have you ever witnessed a Team member demonstrating actions that are not aligned with the Team goals? Have you ever done something that you know will not benefit you but you do it anyway? Have you ever been surprised when witnessing things like lying, lack of motivation, wasting time, jealousy, cheating, etc. This session will reveal what makes people do the things they do and how you can tap into that to influence situations that better serve you, your Team and Organization. Learn techniques to create situations that connect and align people to your objectives while serving their personal needs at the same time. Enjoy the results as this helps prevent some of the personal agendas that sabotage results and ultimately helps your organization reach goals faster and easier.
Communication for Improving Cooperation & Morale
A Leader's communication effectiveness is invaluable. How information is expressed will have a DIRECT impact on, conflict management, performance levels, project deadlines, team morale - just to name a few. Does your communication alienate those with whom you interact or does it enhance your relationships with your clients, peers and managers even during challenges?
More often than not, confrontations are avoided or misunderstood and situations worsen with time. It is estimated that managers spend 20% of their time in conflict management. Therefore, it is vital for communication to be disarming and empower to bring the most positive and productive results. This interactive session will provide communication strategies that help turn conflict into high performance.
Objectives:
The Supervisors Guide to Staying Organized & Focused While under Pressure
Work life today is continuously changing with increasing responsibility. It is vital for supervisors to effectively manage heavy workloads and high expectations while staying organized and focused. This interactive, experiential class will teach essential skill sets to take control of time, plan better and work smarter. Supervisors will learn to lead and perform more successfully during challenging times.
Topics:
Team Building: For Teams that Want to Step It Up
This session is most beneficial for the Team that wants to push their limits and go to the next level. It is for the Team that knows they can always learn more to improve their relationship with each other which in turn will increase their performance.
This session includes an assessment that identifies work and behavioral styles of participants and those they are involved with regularly. The results will serve as a foundation to unleash this Teams' potentials.
Objectives:
Communication Strategies for Supervisors
A supervisor's communication effectiveness is invaluable. How information is expressed will have a DIRECT impact on performance levels, project deadlines, team morale and client relations. Does your communication alienate those with whom you interact or does it enhance your relationships with your staff and motivate them? And when pressure is on, how easy is it for you to maintain clear critical thinking and communication?
This information packed interactive program will provide communication strategies that improve your influence as a supervisor.
Objectives:
Flexing Your Own Communication Style to get Better Results
Communication is the key to all relationships. This interactive session, created by Heather Peckerman, provides eye opening insights to understanding yourself and others on deeper levels. You will begin to understand why your communication skills work with some and not others. You will learn how to flex your style to break through communication road blocks, connect with those that are very different than you and improve all of your relationships. Time and time again, this session is repeatedly beneficial for anyone that has a manager, peers, clients, customers, patients end users, etc. Even those of you that do not have any communication challenges will walk away with tools that will improve upon their existing communication skill sets.
The Power of Influence: Using Persuasive Verbal and Nonverbal Communication to Get Better Results
How often misused words generate misleading thoughts. - Herbert Spencer
In today's business world, it is critical to be aware of how others perceive you. Mastering a good first impression is crucial but only step one. Fully understanding what messages you send when you speak and when you do not speak is key. What does your body language say about you? What does your style say about you? Every move you make, every word you say sends a message.
Often words are distorted leading to confusion and sometimes conflict. This eye opening class is guaranteed to reveal how verbal and nonverbal communication is misunderstood more than you may realize and the consequences that may cause. Learn how small things such as blinking, seating positions, smiles and more can have influence over your message. This interactive class will teach you what not to say as well as what to say and of course, how to say it. You will learn advanced Neurolinguistic techniques that are simple to use for huge impact. Learn how to effectively use language patterns, body language, power words, persuasion principles to improve your communication and get better results.
Surfing through Turbulent Times
A program for groups of all sizes, dynamics and locations.
In these times of uncertainty, the economic roller coaster continues to surround us with unpredictable and unsettling news. It is natural to feel confused, nervous and sometimes panicked. But it is in those times that your emotional control is most critical to you and those around you. In fact, the way you manage through this will have impact on how you come out of it.
But this is not easy. Nor is it always the norm. It takes focus, discipline, a conscious effort and commitment. It requires an holistic approach by managing all aspects of your life because when one area is "off" the others suffer. This is not a time to withdraw, this is the time to work smart, sleep and eat right, nurture personal relationships, manage your finances, position yourself for the future and somewhere in there you need to have fun! As overwhelming as that sounds, this program will show you how to do all of that in a way that actually lightens the load.
REALITY CHECK: Because we realize and respect that your life is full, we understand it is often difficult to remember to focus on "what you need" versus what "should" get done now. To prevent that, this program is spread out in small segments to give you the opportunity to experiment with what you learn at a pace that is good for you while you lock in new habits. You will create realistic action plans PLUS receive continuous support to execute those plans, work through challenges and stay on track. As a result you will surf more positively and productively through turbulent times. AND as a BONUS you will be positioned and prepared to go after your dreams and be ready for anything!
Program framework - 12 flexible sessions spread out over one year plus peer support
First session live: Minimum 1.5 hours
One hour webinars - monthly for ten months
Peer groups meet between sessions
Program concludes with a 1.5 hour live celebration session
Option: Session 5 or 6 can be live to maintain momentum